ServiceSource Tapped for Its Expertise in Improving Contract Renewal, Warranty Conversions and Customer Loyalty

SAN FRANCISCO–ServiceSource, the global leader in technology-based service revenue solutions for the high-tech, healthcare and life sciences industries, today announced a partnership with GE Healthcare, a division of General Electric Company (NYSE: GE), to support the management and growth of the $100 million global service revenue opportunity for its Life Science division. GE Healthcare will leverage ServiceSource’s technology platform, on-demand applications and service sales specialists to capture additional revenue opportunities and build deeper relationships across its biotech, pharmaceutical and academic customer base.

“As a leading global manufacturer of medical technologies, equipment and services, GE Healthcare recognizes the sustainable advantage of a robust service renewal management system for its customer base”

“As a leading global manufacturer of medical technologies, equipment and services, GE Healthcare recognizes the sustainable advantage of a robust service renewal management system for its customer base,” said Mike Smerklo, Chairman and CEO of ServiceSource. “The partnership between ServiceSource and GE Healthcare will drive process consistencies and bring customer relationships in sharper focus with real-time metrics and analysis resulting in an improved, recurring service revenue stream.”

GE Healthcare joins a growing roster of blue chip healthcare and life sciences customers who have turned to ServiceSource to accelerate their maintenance renewals business. The Company’s purpose-built technology infrastructure and suite of on-demand applications, deep understanding of key industry trends and buying behaviors, and proven success in significantly improving service revenue renewal rates provide its global clients a strategic advantage in the market place.

About ServiceSource

ServiceSource is the leading provider of a complete technology-based solution proven to increase service revenue for global technology and healthcare IT clients. Through its five global service centers serving over 110 countries and in 30+ languages, the Company manages $4 billion in services revenue for its clients and helps them manage profitable relationships with more than 400,000 customers and 40,000 partners annually.

For more information on ServiceSource, visit www.servicesource.com or call: 415.901.6030.