Accelerated Technology Laboratories, Inc. (ATL) is pleased to announce that Fred Rider has been promoted to the position of Director of Support Services. Mr. Rider has worked at ATL for 10 years; he is a Microsoft Certified Professional and previously served as ATL’s Quality Assurance (QA) Manager and Sr. Software Engineer.
Mr. Rider has over 35 years of expertise in the software industry and laboratory automation. He previously worked in the US Air Force and Microsoft, prior to joining ATL. For almost a decade now, Mr. Rider has been supporting ATL’s Fortune 500 clients with their Laboratory Information Management System (LIMS) implementations, both Sample Master® Pro and NeoMate® LIMS. His responsibilities as Director of Support Services include management of support services operations with the goal of maintaining and growing ATL’s world-class customer service. In addition to overseeing the support team, Mr. Rider will also oversee ATL’s LIMS UNIVERSITY, with regularly scheduled LIMS Boot Camps as well as a series of technical training courses.
“My professional goal is to create the best possible infrastructure to support all of our clients” says Mr. Rider. “ATL’s strong LIMS offerings and reputation for quality technical support is the perfect stage from which to do that.”
ATL’s president Don Kolva, P.E., MCP, stated “We are excited to have Fred’s broad experience and wisdom in his new position. His application of technical innovations in managing customer support made him the obvious choice to lead our Support Division.”
ATL, headquartered in West End, North Carolina, prides itself on providing its clients with a total data management solution and a commitment to excellence in product quality, support and training. ATL’s LIMS products are installed in over 350 laboratories around the world with over 15,500 users. ATL has implemented laboratory data management solutions for a variety of industries from analytical, environmental, food & beverage, water & wastewater, chemical, government, public health, clinical testing and manufacturing, to name just a few.
Accelerated Technology Laboratories, Inc.
496 Holly Grove School Rd.
West End, North Carolina 27376
Toll Free in the U.S. & Canada: 1.800.565.LIMS (5467)
Phone: 910.673.8165 Fax: 910.673.8166
Email: [email protected] Internet: www.atlab.com