Online Customer Resource Center Opens at BioTek Instruments

Continuing the company’s practice of superior customer service and support, BioTek Instruments has launched an online Customer Resource Center (CRC). Designed to provide customers with access to information about their specific BioTek microplate instrumentation and software, this website makes it easier for customers to acquire relevant and necessary information immediately.

“BioTek’s Customer Resource Center is a result of our commitment to providing outstanding customer support and personal attention,” stated Briar Alpert, BioTek Instruments President and CEO. “This provides our customers with a remarkable individual experience that just isn’t provided by our competitors.”

On the secure CRC site, customers can maintain an inventory of their products to access warranty information, user manuals and software updates as well as technical and application information. Additionally, product orders and service maintenance can be easily tracked and managed. Service updates are provided in a user-friendly format, and other technical support needs can be requested.

Registration for BioTek’s Customer Resource Center with exclusive features and content is available at

BioTek Instruments, Inc., headquartered in Winooski, VT, is a worldwide leader in the design, manufacture, and sale of microplate instrumentation and software. The BioTek Instruments, Inc. instrumentation is used to accelerate the drug discovery process, to advance discoveries in genomics and proteomics, and to aid in the advancement of life science research.

For further information, contact:

Chere Griffin

Shaw & Todd Advertising and Marketing Communications

908-668-1106 x15

[email protected]


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