Starna Scientific has introduced an updated customer feedback system to assist compliance with ISO 17025:2005 guidelines.

Built around a customer feedback/Lifetime Guarantee Registration form, the system is an integral part of Starna’s customer support service, whilst at the same time addressing the requirement laid out in section 4.7.2 of ISO 17025:2005 that states: “The laboratory shall seek feedback, both positive and negative, from its customers. The feedback shall be used and analysed to improve the management system, testing and calibration activities and customer service.”

Starna is an ISO/IEC 17025 and ISO Guide 34 accredited Reference Material producer so the company’s Certified Reference Materials (CRMs) provide an accepted, convenient and recognized path to UV-Visible-NIR instrument system Qualification. Full documentation on measurement, handling and storage is also provided with each set of CRMs.

According to ILAC, the International Laboratory Accreditation Cooperation, only producers complying with both ISO 17025 and ISO Guide 34 are now recognised as accredited suppliers of Certified Reference Materials. UKAS, the UK accreditation body, currently lists only a handful of accredited reference material producers in the UK; and in the sphere of UV-Visible-NIR Qualification, Starna stands alone as the only accredited producer.

As a result of the work undertaken to achieve this level of accreditation, Starna is also able to offer the end-user a Lifetime Guarantee on Starna® CRMs, providing they have been used and stored correctly, have not been thermally, optically or physically abused, and have been re-certified every two years.

Visit www.starna.com or email sales@starnacells.com for more information.

For more information about this press release please contact:

Phoenix MarCom Ltd

Tel: + 44 (0) 1223 873318

Fax: + 44 (0) 1223 874173

Email: marketing@phoenixmarcom.co.uk

John Webster

Starna® Cells Inc PO Box 1919

Atascadero CA 93423

Tel: 800 228 4482

www.starna.com

For technical or sales advice please contact Starna Cells Inc.

Starna® products are manufactured at the Starna Scientific (formerly Optiglass) factory founded in 1964, whose lineage of optical expertise is traceable to the early part of the last century. Starna Scientific Limited is a wholly owned subsidiary of the international group of Starna companies whose reputation is synonymous with quality and service in the manufacture and supply of spectrophotometer cells, optical components and certified reference materials.

All Starna products are manufactured in an environment conforming to the latest ISO 9001:2000 standard. Starna Scientific is also accredited by UKAS as a Certified Reference Material Producer. This internationally recognised accreditation is only awarded to CRM producers whose manufacturing and calibration processes satisfy both ISO Guide 34 and ISO 17025. This unique combination of manufacturing and application skills makes Starna a much valued partner to instrument manufacturers, distributors and end users worldwide.