Tecan, the world leader in automated liquid handling systems, has launched a set of new global service contracts under the brand name Te-Care™, to offer consistent service across the world to customers in the life science research, forensics, clinical diagnostics and academic markets.
Te-Care contracts provide optimal reliability, lifetime and productivity of customers’ Tecan systems, with access to a global network of experienced, certified field services engineers and applications specialists.
The flexible range of Te-Care contracts, which can be tailored to suit customers’ preferences and requirements, include the Te-Care Complete Contract, Te-Care Maintenance Contract and Te-Care Repair Contract. The Te-Care Complete Contract optimizes the performance and uptime of customers’ systems with regular support, covers maintenance and repair and eliminates unexpected service expenses. The Maintenance Contract offers regularly scheduled product maintenance to reduce downtime and administration costs, while the Repair Contract extends instruments’ initial warranty by up to two years. Both the Complete and Repair Contracts offer quick response times, with priority treatment within 48 hours.
Tecan (www.tecan.com) is a leading global supplier of laboratory instruments and solutions for the biopharma, forensic and diagnostic industries. The company specializes in the development, production and distribution of automation solutions for life science laboratories. Through its REMP subsidiary (www.remp.com), Tecan is the premier supplier of automated laboratory storage and logistics systems. Tecan’s clients include pharmaceutical and biotech companies, university research departments, diagnostic laboratories and companies as well as forensics laboratories. Founded in Switzerland in 1980, the company has production, research and development sites in both North America and Europe and maintains a sales and service network in 52 countries. In 2007, Tecan achieved sales of CHF 414.4 million (USD 345.3 million; EUR 252.7 million). Registered shares of the Tecan Group are traded on the SWX Swiss Exchange (TK: TECN/Reuters: TECZn.S/Valor: 1210019).