IBO is proud to announce the winners of IMV’s 2018 ServiceTrakTM Awards for clinical analyzers. Established in 1977, IMV provides market research and publications covering the medical imaging and clinical diagnostic instruments markets. IMV is part of the Science and Medicine Group of companies, which also includes Strategic Directions International, IBO’s publisher.
In total, the surveyed labs have an installed base of 4,750 instruments.
The winners of the ServiceTrakTM Awards are recognized by users as the leading companies in 7 categories of clinical analyzers across 3 functions—system performance, customer satisfaction and service. The workhorses of clinical laboratories, clinical analyzers perform thousands of tests each day that are necessary for the diagnosis and treatment of patients. As Scott Lamb, senior project manager at IMV, told IBO, “While there are many other types of diagnostic equipment in the health care environment, these 7 areas are available in almost every hospital/clinic so the installed base is very large.” The ServiceTrakTM clinical instrument awards are the result of phone interviews conducted earlier this year with 2,075 hospital laboratories. In total, the surveyed labs have an installed base of 4,750 instruments. Award winners are selected based on satisfaction ratings calculated on a 10-point scale. The biggest awards winner this year is Ortho Clinical Diagnostics, which is recognized in 9 categories. bioMérieux, Inc. is the winner in 5 categories. Earlier this year, the IMV PET Imaging ServiceTrakTM Awards were announced. Reports detailing survey results in depth for all major vendors in each category of clinical instrument and PET imaging systems are published annually by IMV.  

The 2018 IMV ServiceTrakTM Award Winners for Clinical Analyzers

Chemistry

Best System Performance: Ortho Clinical Diagnostics Best Customer Satisfaction (tie): Ortho Clinical Diagnostics and Siemens Healthineers Best Service: Ortho Clinical Diagnostics

Immunoassay

Best System Performance: Ortho Clinical Diagnostics Best Customer Satisfaction: Ortho Clinical Diagnostics Best Service: Ortho Clinical Diagnostics

Integrated Systems

Best System Performance: Ortho Clinical Diagnostics Best Customer Satisfaction: Ortho Clinical Diagnostics Best Service: Ortho Clinical Diagnostics

Hematology

Best System Performance: Sysmex America, Inc. Best Customer Satisfaction: Sysmex America, Inc. Best Service: Sysmex America, Inc.

Coagulation

Best System Performance: Diagnostica Stago, Inc. Best Customer Satisfaction: Diagnostica Stago, Inc. Best Service: Siemens Healthineers

Antibiotic Susceptibility Testing (AST)/Identification

Best System Performance: Beckman Coulter Best Customer Satisfaction: bioMérieux, Inc. Best Service: bioMérieux, Inc.

Blood Culture

Best System Performance: bioMérieux, Inc. Best Customer Satisfaction: bioMérieux, Inc. Best Service: bioMérieux, Inc.

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